Terms and Conditions

Effective date: May 21, 2026 Last updated: May 21, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website at adesignlink.com and any services provided by A Design Link (“A Design Link,” “we,” “us,” or “our”). By visiting the site, subscribing to a plan, purchasing an hour pack, or otherwise engaging our services, you (“you” or “Client”) agree to be bound by these Terms.

If you do not agree to these Terms, do not use the site or our services.

1. About A Design Link

A Design Link is a solo design and development practice operated by Chad Pierce, based in New Port Richey, Florida, USA. We provide HubSpot CMS, WordPress, CRM, performance, SEO, and related development services on a productized monthly subscription and on hourly hour-pack engagements.

Primary contact: [email protected]

2. Services

2.1 Monthly Club (Subscription)

The Monthly Club is a recurring subscription that entitles you to:

• Submit an unlimited number of requests through your dedicated Trello board;
• One active request worked at a time, in the order you prioritize;
• Unlimited revisions on active requests;
• Use of stock photography and icons we have appropriately licensed;
• The right to pause or cancel the subscription at any time.

Average delivery is approximately 48 hours per request, but actual turnaround depends on scope, complexity, and queue. “48 hours” is a target, not a guarantee.

2.2 Hour Packs

Hour packs are prepaid blocks of development time intended for one-off projects, audits, or consulting. Unless stated otherwise:

• The minimum purchase is 3 hours;
• Hours do not expire;
• Work is scoped and estimated in advance, and time is deducted from the pack as it is used;
• Unused hours from a pack are non-refundable but remain available for future work.

2.3 What’s not included

Unless explicitly agreed in writing, our services do not include:

• Third-party software licenses, hosting fees, plugin or theme purchases, paid stock media, or API costs (these are your responsibility);
• Content creation such as long-form copywriting, branding strategy, video production, or photography;
• 24/7 emergency on-call support;
• Indefinite warranty on third-party services we integrate with;
• Legal, financial, tax, or compliance advice.

3. Subscriptions, billing, and refunds

3.1 Billing

• Subscriptions are billed monthly in advance through Stripe, on the date you sign up and every month thereafter on the same calendar date (or the closest preceding date in months without that date).
• Hour packs are billed in full at the time of purchase.
• All fees are in U.S. Dollars and exclude any taxes, duties, or fees that may apply in your jurisdiction; you are responsible for those.

3.2 Pause feature

You may pause your monthly subscription at any time through your Stripe or Quickbooks customer portal or by emailing us. The pause will take effect the following month on your billing cycle date. You can restart at any time by contacting us at any point.

3.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. We do not provide partial refunds for unused time in a cycle; you may continue to submit and receive work until the cycle ends.

3.4 Refunds

Because work begins immediately and is uniquely tailored to each client, all payments are non-refundable except where required by applicable law or where we explicitly agree otherwise in writing. If you believe a charge is in error, contact us within 30 days and we will review it in good faith.

3.5 Failed payments

If a payment fails, we will attempt to recharge for up to 7 days. During that time, work on active requests may be paused. If payment is not received, the subscription will be suspended and may be cancelled at our discretion.

3.6 Price changes

We may change our prices from time to time. Existing subscribers will be given at least 30 days’ notice before any price change applies to their account, and may cancel before the new pricing takes effect.

4. How requests work

• Requests are submitted through your dedicated Trello board.
• We work on one active request at a time. You determine priority by ordering the board.
• We will ask clarifying questions when needed; delays in your responses may delay delivery.
• Revisions on the active request are unlimited within the original scope. Substantially new scope is treated as a new request.
• Delivered work is considered accepted if no revision request is received within 14 days of delivery, unless we agree otherwise in writing.

5. Your responsibilities

You agree to:

• Provide accurate billing and contact information and keep it current;
• Provide access, credentials, content, and feedback necessary for us to perform the work;
• Use the services only for lawful purposes and only in connection with content you own or are authorized to use;
• Maintain your own backups of any property, content, or code you provide to us or that we deliver to you;
• Not share your dedicated board or account access with parties outside the agreed user count.

You represent and warrant that any materials you provide to us do not infringe any third party’s intellectual property, privacy, or other rights, and comply with applicable laws.

6. Intellectual property

6.1 Your content

You retain all rights in the content, brand assets, code, and other materials you provide to us. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and modify those materials solely to provide the services.

6.2 Deliverables

Upon full payment for the work that produced them, ownership of custom deliverables created specifically for you (custom code, custom designs, project files) transfers to you, except for the components described in Section 6.3.

6.3 Our tools and pre-existing materials

We retain ownership of:

• Pre-existing code, frameworks, libraries, templates, and tooling that we use across multiple clients;
• Generic snippets, utilities, and patterns of authorship that are not unique to your project;
• Our internal documentation, processes, and know-how.

To the extent any of these are embedded in your deliverables, we grant you a perpetual, non-exclusive, worldwide license to use them as part of those deliverables.

6.4 Third-party components

Deliverables may include third-party components (open-source libraries, plugins, fonts, stock media, etc.) governed by their own licenses. You are responsible for complying with those licenses.

6.5 Portfolio rights

Unless you ask us in writing not to, we may display non-confidential aspects of completed work (screenshots, descriptions, metrics) in our portfolio, case studies, and marketing materials, and may identify you as a client.

7. Confidentiality

Each party agrees to keep the other party’s non-public business, technical, and customer information confidential, to use it only for the purposes of the engagement, and to protect it with at least the same care it uses for its own confidential information. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Warranties and disclaimers

We will perform the services in a professional, workmanlike manner consistent with industry standards.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the services will be uninterrupted, error-free, or that any specific business result, ranking, traffic, or conversion outcome will be achieved.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT WILL A DESIGN LINK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY UNDER OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO A DESIGN LINK IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

10. Indemnification

You will defend, indemnify, and hold harmless A Design Link, Chad Pierce, and their representatives from and against any third-party claims, damages, liabilities, and reasonable attorneys’ fees arising out of (a) your use of the services in violation of these Terms, (b) content or materials you provide, or (c) your breach of any representation or warranty in these Terms.

11. Suspension and termination

We may suspend or terminate your access to the services, with or without notice, if:

• You fail to pay any amount when due and do not cure within 7 days;
• You materially breach these Terms;
• We reasonably believe your use of the services is unlawful, abusive, or harmful to us or others.

You may terminate by cancelling your subscription as described in Section 3.3 or by emailing us. Sections that by their nature should survive termination (including IP, confidentiality, warranties, indemnity, limitation of liability, and dispute resolution) will survive.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Pasco County, Florida, for any dispute not subject to arbitration.

12.1 Informal resolution

Before filing any formal action, the parties agree to attempt in good faith to resolve any dispute by direct discussion for at least 30 days after written notice.

12.2 Arbitration (optional, where enforceable)

If informal resolution fails, any dispute that cannot be resolved will, at either party’s election and to the extent permitted by law, be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Pasco County, Florida, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

12.3 No class actions

You and A Design Link agree that any dispute will be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

13. Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, power or network outages, denial-of-service attacks, war, civil unrest, governmental action, or failures of third-party services.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated by email to active clients or by a prominent notice on the site at least 14 days before they take effect. Your continued use of the services after the effective date of a change constitutes acceptance of the updated Terms.

15. Miscellaneous

• Entire agreement. These Terms, together with any signed statement of work and our Privacy Policy, are the entire agreement between the parties regarding the subject matter and supersede all prior or contemporaneous understandings.
• No assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Notices. Notices to A Design Link must be sent to [email protected]. Notices to you will be sent to the email on file for your account.
• Headings. Section headings are for convenience only and have no legal effect.
• Independent contractor. A Design Link is an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

16. Contact

A Design Link Attn: Chad Pierce New Port Richey, FL, USA Email: [email protected]

Questions, notices, or requests under these Terms should be sent to the address above.